Last updated: September 5, 2026
PosterJar products are made to order and fulfilled by a professional production partner. Fulfillment begins after your order is confirmed.
Processing times
Processing and delivery estimates shown during checkout are estimates, not guarantees. Production time is separate from shipping time. During holidays or periods of high demand, fulfillment may take longer.
Tracking
You will receive a tracking link by email after your order ships. Tracking may take up to 48 hours to begin updating.
Delivery delays
Carrier delays, weather, holidays, customs, and other events outside PosterJar’s control may affect delivery. If tracking has not updated or your package has not arrived, email support@posterjar.com.
Lost packages
Please report a package that appears lost within 30 days after the estimated delivery date. We will review the shipment and, if the carrier confirms the package is lost, arrange an appropriate replacement or refund.
Incorrect addresses and returned packages
Customers are responsible for entering a complete and accurate shipping address. If a package is returned because the address was incorrect, incomplete, or unclaimed, reshipping charges may apply.
International orders
International customers are responsible for customs duties, taxes, or import fees charged by their country. Customs processing can extend delivery time.
Questions
Contact support@posterjar.com and include your order number.