Last updated: September 5, 2026
Every PosterJar product is made especially for you after you place your order. Please review your product selection, size, frame option, and shipping address carefully before completing checkout.
How are our products made?
PosterJar works with a professional print-on-demand production partner. Orders may be printed and shipped from the facility best suited to fulfill and deliver them efficiently.
Order processing and shipping
Production begins after an order is confirmed. Processing and delivery estimates shown at checkout are estimates, not guarantees. You will receive a tracking link by email when your order ships. Shipping times may be affected by carrier delays, holidays, customs, weather, or an incorrect address.
International customers are responsible for any customs duties, taxes, or import fees charged by their country.
Order changes and cancellations
Because products are made to order, changes or cancellations cannot be guaranteed after production begins. Contact support@posterjar.com as soon as possible if you need help with an order.
Returns and exchanges
We do not accept returns or exchanges for buyer’s remorse, a change of mind, or an incorrectly selected size, color, or frame option. Please check all selections before ordering.
Damaged, defective, or incorrect products
If your order arrives damaged, defective, misprinted, or incorrect, email support@posterjar.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the entire item and the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost. You do not need to return the damaged item unless we specifically request it.
Lost packages
If tracking has not updated or your package has not arrived, contact support@posterjar.com within 30 days after the estimated delivery date. We will review the shipment and, when the carrier confirms it is lost, arrange an appropriate replacement or refund.
Incorrect or incomplete addresses
Customers are responsible for entering a complete and accurate delivery address. If an order is returned because the address was incorrect, incomplete, or unclaimed, reshipping charges may apply. PosterJar is not responsible for packages marked delivered by the carrier, but we will help you review the available tracking information.
Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may require several business days to post the credit. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, misprinted, or confirmed lost in transit.
Contact us
For all order questions and policy requests, contact PosterJar at support@posterjar.com.