Last updated: September 5, 2026
Every PosterJar product is made to order. For that reason, we do not accept returns or exchanges for buyer’s remorse, a change of mind, or an incorrectly selected size, color, or frame option.
Damaged, defective, misprinted, or incorrect orders
If your order arrives damaged, defective, misprinted, or incorrect, email support@posterjar.com within 30 days of delivery. Include your order number, a description of the problem, and clear photos showing the entire product and the issue.
If the claim is approved, PosterJar will arrange a replacement or refund at no additional cost. You do not need to return the affected product unless we specifically request it.
Lost packages
Report a package that appears lost within 30 days after the estimated delivery date. We will review the tracking information and, if the carrier confirms the package is lost, arrange an appropriate replacement or refund.
Wrong shipping address or unclaimed package
Customers are responsible for providing a complete and accurate address. If a package is returned because the address was incorrect, incomplete, or unclaimed, reshipping costs may apply.
Cancellations
Because production can begin quickly, changes and cancellations cannot be guaranteed after an order is placed. Contact us immediately if you need assistance.
Refund timing
Approved refunds are returned to the original payment method. Banks and card providers may require several business days to post the credit.
Contact
Email support@posterjar.com and include your order number.